Supervisors, managers, team leads, and aspiring leaders

CSC Building - training room 1

This session explores the role of communication, authenticity, and feedback in leadership. Participants will learn now to manage difficult conversation, inspire trust and resolve conflict with clarity and confidence.
Obectives:
Understanding the root causes of conflict
Active listening and de-escalation techniques
Strategies for impartial resolution and follow up
Building a culture of open communication to prevent future conflicts