Individuals serving children and families in Broward County

CSC Building

This training equips professionals with practical tools and facilitation strategies to manage and resolve conflict effectively in the workplace. Participants will build skills to navigate challenging conversations, de-escalate tension, and reach productive outcomes while maintaining professionalism, accountability, and strong working relationships.

Difficult conversations are an unavoidable part of professional practice. This interactive training helps participants strengthen their conflict management and facilitation skills by learning how to prepare for, lead, and resolve challenging conversations effectively. Through real-world scenarios, guided practice, and practical tools, participants will gain strategies to manage emotions, communicate clearly, address disagreements constructively, and reach solutions that support organizational goals and positive working relationships.

This training will be healed in-person at CSC and facilitated by Dr. Patricia Morgan.